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Quyen Truong provides strategic counsel to financial institutions and investors confronting a complicated consumer finance regulatory environment—from helping them interpret, influence and comply with the law, to defending them against aggressive litigants and regulators. She crafts compliance programs and represents clients through all phases of government regulation, supervision and enforcement activities by the Consumer Financial Protection Bureau (CFPB), the Office of the Comptroller of the Currency (OCC), other banking and housing regulators, the Federal Trade Commission (FTC), the Department of Justice (DOJ), state Attorneys General and financial regulators.

Quyen also helps industry leaders prevail in bet-the-company proceedings, including transformative rulemakings, class actions, product launches, multimillion and billion-dollar vendor and partnering agreements.

Before joining Stroock, Quyen served as Assistant Director and Deputy General Counsel at the CFPB, where she helped to build the agency and implement the Dodd-Frank Act, including overseeing the agency’s litigation and the review of enforcement activities, and coordinating with other government authorities, including serving as Deputy to the Financial Stability Oversight Council (FSOC). Previously, she oversaw the investigation and litigation of officer and director liability, fraud and other claims for the Federal Deposit Insurance Corporation (FDIC) following the financial crisis; served as Associate Bureau Chief at the Federal Communications Commission (FCC), where she helped to implement the 1996 Telecom Act and was cited as a millennium Leader of Tomorrow for her work on Internet, M&A and competition issues; and spent more than 17 years in private practice including on privacy, marketing and mobile issues, where her strategic mind sealed her reputation as a trusted industry adviser and influencer.

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REPRESENTATIVE MATTERS

• Counsel cards industry leader in revamping debt collection infrastructure, including compliance guidelines for use of third-party collectors, online and mobile applications
• Counsel and advocate for industry leaders in CFPB and Congressional consideration of the arbitration rule, payday and small dollar lending rule, and other regulations, and craft compliance strategies
• Represent and counsel bank in responding to stream of fair lending supervisory exams and investigations by the OCC, CFPB, HUD and other authorities, under intense scrutiny by interest groups and members of Congress
• Defend cards, mortgages, and auto lenders, and third-party debt collectors, against CFPB and state enforcement activities asserting unfair, deceptive or abusive acts and practices (UDAAP), debt collection and other claims
• Formulate crisis response by nationwide lender following data breach, including internal review and corrective action, analysis of federal and state triggers, and notification of customers and regulators
• Counsel private equity funds in assessing evolving legal environment and liability profile of small dollar lending and other sectors, and performing due diligence of target companies

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SPEECHES & EVENTS

• Speaker, “Consumer Financial Protection under the Trump Administration,” LexisNexis Webinar, April 3, 2018
• Panelist, “Federal Regulators Speak: Priorities & Coordination,” PLI 23rd Annual Consumer Financial Services Institute, New York, NY, March 26, 2018, Chicago, IL, May 7, 2018, and San Francisco, CA, June 25, 2018
• Panelist, "Beyond Consumer Insight & Data Analytics: Legal & Ethical Considerations for Marketing in the 21st Century," HNBA 2018 Corporate Counsel Conference, San Francisco, CA, March 17, 2018
• Moderator, “Regulatory Enforcement and Examination Roundtable: The View from Federal and State Agencies and Attorneys General on New and Emerging Initiatives, Enforcement Actions, Examination Procedures, and Investigations,” ACI’s 29th National Conference on Consumer Finance Class Actions & Litigation, Chicago, IL, July 24, 2017
• Panelist, “Federal Regulators Speak: Priorities & Coordination,” PLI 22nd Annual Consumer Financial Services Institute, New York, NY, April 27, 2017, and Chicago, IL, May 5, 2017
• Speaker, “Future of the CFPB,” LexisNexis Webinar, December 14, 2016
• Speaker, “Consumer Finance Class Actions & Enforcements,” Cornerstone Research, Los Angeles, CA, November 9, 2016
• Panelist, “Women Leaders in Government and Financial Regulation,” ACI Women Leaders in Financial Services Law and Compliance Conference, New York, NY, May 12-13, 2016

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PUBLICATIONS

• “2018 Annual Overview of California’s Unfair Competition Law and Consumers Legal Remedies Act,” Stroock Client Memorandum, March 2018
• “DC Circuit Issues Long-Awaited Opinion Addressing Challenges To FCC's 2015 TCPA Ruling,” Stroock Special Bulletin, March 16, 2018
• “Preemption Battles & Class Actions Ahead?,” Stroock Special Bulletin, March 9, 2018
• “Opportunities to Reframe CFPB Enforcement,” Stroock Special Bulletin, February 2, 2018
• “Strategies for Fundamental CFPB Changes,” Stroock Special Bulletin, January 18, 2018
• “Cordray Announces November Departure from CFPB,” Stroock Special Bulletin, November 6, 2017
• “Senate Votes to Reject CFPB Arbitration Rule,” Stroock Special Bulletin, October 24, 2017
• “What CFPB's First No-Action Letter Signals,” Stroock Special Bulletin, September 15, 2017
• “CFPB Watch,” Stroock Special Bulletin, September 5, 2017
• “Ninth Circuit Rules Plaintiff Has Article III Standing In Spokeo, Leave More Questions Unanswered,” Stroock Special Bulletin, August 15, 2017
• “Second Circuit Holds That Contractually Provided TCPA Consent May Not Be Unilaterally Revoked,” Stroock Special Bulletin, June 23, 2017
• “Affirmed – Defaulted Debt Buyer Not Subject to FDCPA,” Stroock Special Bulletin, June 13, 2017
• “Which Constitutional Question Will Decide PHH v. CFPB?,” Stroock Special Bulletin, May 25, 2017
• “CFPB in Long-Haul Battle,” Stroock Special Bulletin, February 14, 2017
• “Election Implications for the CFPB,” Stroock Special Bulletin, November 9, 2016
• “D.C. Circuit’s PHH Ruling Reins in CFPB,” Stroock Special Bulletin, October 12, 2016
• “CFPB Issues Prepaid Cards Rule,” Stroock Special Bulletin, October 5, 2016

Quoted in:
 

• “CFPB Ruling Seen as Big Win for Mortgage Lenders,” Bloomberg BNA, January 31, 2018
• “Will the Payday Lending Rule Die or Survive?” Lending Times, January 25, 2018
• “Mulvaney Asks for Zero Funding, Saying Current Funds are Adequate,” Inside the CFPB, January 22, 2018
• “Not so fast: CFPB effort to reopen payday rule faces hurdles,” American Banker, January 17, 2018
• “Mulvaney Opens Review That Could Declaw CFPB,” Law360, January 17, 2018
• “Consumer Finance Lawyers Prep Wish List as CFPB Retools,” Bloomberg BNA, January 9, 2018
• “What to Expect Under Mulvaney: Less Hostility Toward Industry,” Inside the CFPB, January 8, 2018
• “Trump pick plans radical shake-up of consumer protection agency,” Financial Times, December 5, 2017
• “The Levin Report,” Vanity Fair, December 5, 2017
• “Five big questions about Mulvaney-led CFPB,” American Banker, November 29, 2017
• “Succession Battle At U.S. Financial Agency Seen Headed to Courts,” Reuters, November 25, 2017
• “Lawyers predict CFPB pick will be decided in court: report,” The Hill, November 25, 2017
• “Cordray Leaves Mixed Legacy As He Departs CFPB,” Law360, November 15, 2017
• “Radical changes ahead for CFPB after Cordray departure,” American Banker, November 15, 2017
• “With Cordray’s Exit, Could CFPB Moot PHH Constitutional Issue?” Bloomberg BNA, November 15, 2017
• “Equifax Inc: CFPB May Use Powers Under Dodd-Frank Act After Hack,” Class Action Reporter, November 10, 2017
• “Industry Groups Celebrate Demise of CFPB Arbitration Rule,” Inside the CFPB, November 6, 2017
• “Inside Cordray’s Ill-Fated Gamble on CFPB Arbitration Rule,” American Banker, October 26, 2017
• “Treasury: CFPB Arbitration Rule Will Bring ‘Extraordinary Costs’,” Bloomberg BNA Banking Report, October 24, 2017
• “CFPB Action Against Equifax Imminent,” PYMTS.com, September 25, 2017
•  “Could the CFPB’s Hands Be Tied?,” MReport, September 22, 2017
•  “U.S. Consumer Finance Agency Expected to Punish Equifax: Lawyers,” Reuters, September 21, 2017
• “With or Without Democratic Director, U.S. Consumer Watchdog To Be Weakened,” Reuters, September 13, 2017
• “Regulators Will Have Room To Run On Volcker Rewrite,” Law360, August 2, 2017
• “At 2017’s Mid-Point, Some Key Cases on Bank Radar Screens,” Bloomberg BNA Banking Report, July 24, 2017
• “Financial Institution Class Actions Could Spike with Rule Change,” Business Insurance, July 18, 2017
• “Opponents to Consumer Arbitration Rule Plan Repeal Effort,” The Wall Street Journal, July 12, 2017
• “New Rule: Consumers Can Bring Class Actions against Financial Institutions,” The Los Angeles Daily Journal, July 11, 2017
• “Arbitration Rule Sets CFPB Up for Fight With Republicans,” Bloomberg BNA Banking Report, July 11, 2017
• “Banks Gear Up to Fight Rule Banning Mandatory Arbitration for Consumers,” USA Today, July 11, 2017
• “CFPB Bets Congress Will Let Arbitration Rule Slip By,” Law360, July 10, 2017
• “Q&A: Stroock’s Quyen Truong on High Court’s Debt Collection Decision,” Reuters, June 15, 2017
• “Trump’s Wall Street Game Plan Needs Players,” The New York Times, June 13, 2017
• “DOJ Policy Change Could Impact Crisis Suit Payouts,” DS News, June 8, 2017
• “New Justice Settlement Guidelines Could Lower Bank Payouts,” Law360, June 8, 2017
• “What to Expect at Court Hearing on CFPB Constitutionality,” American Banker, May 22, 2017
• “U.S.-PHH Tag Team Raises Stakes in Test of CFPB’s Constitutionality,” Bloomberg BNA, May 19, 2017
• “Republican Threat to CFPB Rules May Mean Enforcement Boost,” Bloomberg BNA, May 12, 2017
• “Time Running Out on Bid to Repeal Prepaid-card Rule,” Bloomberg BNA, May 9, 2017
• “CFPB Would Lose Powerful Legal Weapon under Republican Plan,” Bloomberg BNA, March 3, 2017
• “Hayashi’s Take: CFPB’s Budget Is a First Target,” The Wall Street Journal, March 2, 2017
• “Mnuchin Could Reshape Systemic Risk Designations,” Law360, March 1, 2017
• “Chastened FTC May Foretell Future of CFPB,” Bloomberg BNA, February 24, 2017
• “How the CFPB Constitutionality Case Will Play Out,” American Banker, February 21, 2017
• “Facing Trump, CFPB Picks Up Enforcement Pace,” Law360, February 17, 2017
• “The Watchdog Protecting Consumers May Be Too Effective,” The New York Times, February 10, 2017
• “CFPB Clearing Decks with Slew of Lawsuits as Cordray Battle Looms,” American Banker, January 24, 2017
• “Banking Litigation To Watch In 2017,” Law360, January 2, 2017
• “Consumer Financial Protection Bureau Fights a Ruling on Its Constitutionality,” The New York Times, November 18, 2016
• “What President Trump Means for Regulation and Regulators,” Compliance Week, November 15, 2016
• “CFPB’s Arbitration, Payday Plans May Be Derailed, Gutted,” American Banker, November 14, 2016
• “Trump Win Puts a Bullseye on Elizabeth Warren’s Banking Watchdog,” Bloomberg, November 11, 2016
• “U.S. Consumer Financial Agency Could Be Defanged under Trump,” Reuters, November 11, 2016
• “CFPB Director, Regulatory Agenda Likely to Be Reined In Under Trump,” Bloomberg BNA, November 10, 2016
•  “Hayashi’s Take: Election Result Portends Existential Changes for CFPB; President-Elect Donald Trump Could Have the Chance to Oust Richard Cordray,” The Wall Street Journal, November 10, 2016

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ADMITTED TO PRACTICE

District of Columbia; Virginia

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EDUCATION

J.D., Yale Law School, 1989; John M. Olin Fellow in Law, Economics & Policy

B.A., summa cum laude, Yale University, 1986; Phi Beta Kappa