Manager of Litigation Support Services
This position reports to the Litigation Support Manager and Director of Legal Personnel and LA Administration
The Litigation Support Project Manager (PM) at Stroock is responsible daily for coordinating and managing the litigation support and legal technology needs of case teams and clients across multiple matters. The PM will be the central point of contact for attorneys and paralegals and will coordinate multiple tasks, prioritize projects, manage case team expectations and supervise to completion projects both in-house and at vendors. The PM is pro-active, responsive, possesses superior problem solving skills, a high degree of technical skills and outstanding oral and written communication skills. The PM is able to work both with a team or independently, as required, and is able to perform the described duties with little or no supervision.
Primary Duties and Responsibilities:
- Promote the use of technology in the practice of law
- Provide professional and courteous customer service at all times
- Effectively communicate knowledge of process, cost and time related to electronic discovery
- Meet with case teams and/or clients and vendors to plan and design technology needs for each matter
- Prepare cost and time estimates and case-related budgets, if necessary
- Advise and consult on best practices relating to the preservation, collection, processing review and production of electronically stored information (ESI) in discovery
- Design and maintain all aspects of litigation support databases in consultation with case teams
- Assist to troubleshoot and resolve application and system-related issues, perform application testing, and assist with system maintenance and data management
- Provide technical support and training to attorneys and paralegals and assist to develop training materials
- Intake, log and track all media, data, client ESI or paper documents received
- Process, load, OCR, and index ESI and paper documents in discovery
- Review and quality check processed ESI and data and images loaded to databases
- Coordinate, track and report status on in-house and outsourced projects
- Provide support and database monitoring to case teams during document review
- Coordinate document productions and perform production quality checks
- Provide support to case teams in preparation for and during trial
- Maintain a case file for each matter per established Department best practices
- Timely review, verify and submit invoices for payment
- Properly enter client billable time and expenses on a weekly basis
- Protect the Firm and its clients by maintaining strict confidentiality
- Consult with Department management, IT personnel, and firm leadership as needed
- Perform other assignments as required
Education, Skill and Work Experience Requirements:
This position requires a bachelor’s degree and 4 to 7 years of relevant experience and training or certification in project management and the advanced use of litigation support and electronic discovery applications, including but not limited to Relativity, RelativityOne, TextMap, Law Pre-Discovery, Sanction and other data and image manipulation tools and utilities. Certification in e-discovery and/or litigation support applications is preferred. Strong skills in Microsoft Office applications is also required.
The Project Manager must have law firm experience and thorough knowledge of the litigation process, although significant experience servicing law firms at a service provider or working within a corporate legal department may also be considered.
FLSA Status: Non-Exempt, Staff
Hours: 9:00 a.m. to 5:30 p.m. (LAO)
The above is only a current general description of the essential duties and responsibilities associated with this position and does not represent an exhaustive or comprehensive list of all duties and responsibilities. The firm may change any job description, in whole or in part, at any time, including adding, removing or otherwise alerting any job duty or responsibility, in its sole discretion. Nothing herein creates a contract of employment or otherwise changes the at-will nature of employment at Stroock.